Who we are
Edinburgh Cleaning Co (“we”, “us”, “our”) provides professional cleaning services in Edinburgh, Scotland. Our website is edinburghcleaningco.com.
What data we collect
We collect the following personal data when you interact with us:
- Contact information: name, email address, phone number — when you request a quote, make a booking, submit an enquiry, or apply to work with us.
- Property information: address, postcode, number of bedrooms — when you request a cleaning service.
- Booking calendar data: check-in/check-out dates from linked booking platforms (Airbnb, Booking.com, etc.) — only when you connect your calendar.
- Call recordings: phone calls to our business number may be recorded for quality and training purposes. You will be informed at the start of the call.
- Usage data: anonymised analytics data about how you use our website, collected via Google Analytics.
How we use your data
- To provide and schedule cleaning services you've requested
- To send booking confirmations, updates, and invoices
- To respond to enquiries and support requests
- To process cleaner applications and manage our cleaning team
- To improve our services and website
- To send occasional service updates (you can unsubscribe at any time)
Legal basis for processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: processing necessary to fulfil a cleaning service you've booked or enquired about.
- Legitimate interests: improving our services, preventing fraud, and internal administration.
- Consent: where you have given explicit consent, such as subscribing to updates.
Who we share data with
We only share your data with:
- Our cleaners: property address, access instructions, and cleaning requirements — only for properties they are assigned to clean.
- Service providers: we use Cloudflare (hosting), Postmark (email), Twilio (phone), and Stripe (payments) to operate our service. These providers process data on our behalf under appropriate data processing agreements.
We never sell your personal data to third parties.
Data retention
- Customer data: retained for the duration of our business relationship and for 6 years after for accounting and legal purposes.
- Cleaner application data: retained for 12 months if unsuccessful, or for the duration of the working relationship if successful.
- Call recordings: retained for up to 12 months.
- Website analytics: anonymised and retained for up to 26 months.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email us at [email protected].
Cookies
We use essential cookies to keep you signed in and functional cookies for analytics. We do not use advertising cookies. You can control cookies through your browser settings.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Contact
If you have any questions about this privacy policy or how we handle your data:
- Email: [email protected]
- Phone: 0131 381 3111
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).